This position is 100% REMOTE work but you must live in one of the following states: Pennsylvania, Florida, North Carolina, Ohio, Illinois, Texas, Arizona 

This is a temporary position lasting through the end of 2022 but there is potential for a permanent position for the right candidates.   

The customer service representative will be assisting Medicare members with reporting activities and redeeming their gift cards. You will utilize the portal and business system to document all calls. All representatives must adhere to Medicare guidelines and provide professional, courteous and kind interactions with all members.  **Very high call volume. 

Requirements: 

• Minimum 2 years of RECENT experience in a call center environment.
• Experience working with Medicare members is preferred but not required.
• Solid foundation of basic computer skills. Including: Microsoft Office Suite of products. (Outlook, Teams, One Note, Excel)
• Ability to learn in a virtual setting
• Excellent communication skills, both verbal and written
• Attention to detail, ability to prioritize and pivot as needed
• Experience working in a high volume call center environment (100+ calls per day)
• Must have a high speed Broadband internet connection 100/25 mbps and ability to be connected with an ethernet connection. Cannot work wirelessly.

HOURS: 

Must be flexible to work between the hours of 8:00 am – 8:00 pm Monday – Friday with possible Saturday if volume requires it.

Training hours are 9:00 am – 5:30 ET.

Pay rate: 18.98/hr.

Our Mission:

Choice One Staffing Group offers our employees assistance in finding the best positions for their skills, talents, and experience. It’s simple.  At Choice One Staffing Group, People are our PURPOSE and YOUR success is OUR success!

Try us!  You’ll find we focus on providing a positive candidate experience from your first contact through the completion of your first assignment and every assignment.

Employee Benefits:

We offer medical, holiday pay, vacation pay, referral bonuses and pre-employment preparation.

Specialized Staffing:

We specialize in Administrative, Light Industrial, Technical, Medical and Hospitality

EEO Policy:

Choice One Staffing Group, Inc. is an equal opportunity employer that prohibits employment discrimination based on race, color, religion, sex, national origin and ancestry, individuals who are 40 years of age and older or qualified individuals with disabilities.