Health Concierge Representative

September 9, 2021
Provider Claims/Medical Billing – REMOTE
August 17, 2021

Health Concierge Representative

  • Florida
  • North Carolina
  • Pennsylvania
  • Texas
  • Ohio
  • Arizona
  • Illinois

This is a REMOTE position but must live in the following states: Pennsylvania, Florida, Illinois, Ohio, Texas, Arizona, North Carolina.

The Health Concierge Representative:

  • Handles customer service inquiries and problems via telephone, internet, web-chat or written correspondence.
  • Engages, consults and educates members based upon the member’s unique needs, preferences and understanding of insurance plans, tools and resources to help guide the members along a clear path to care.
  • Utilizes resources to assist customers in understanding components of the company’s products including claims, accumulators, usage and balances, and cost sharing.
  • Is the first line of contact with the customers.
  • Works with members, providers and plan sponsors to help them understand the products and services.

Must be able to:

  • Build trust and relationships with members while providing customized interactions.
  • Identify member needs beyond the initial inquiry by answering the unasked questions.
  • Make financial decisions to resolve member issues.
  • Resolve problems
  • Multi-task

**Minimum 2 years customer service experience in a call center or retail location preferred.

Training hours are Monday – Friday, 9:00 am – 5:00 pm EST. After training must be flexible to work between the hours of 8:00 am – 6:00 pm (8 hour shift).

Pay rate is $18.98/hr.

Our Mission:

Choice One Staffing Group offers our employees assistance in finding the best positions for their skills, talents, and experience. It’s simple. At Choice One Staffing Group, People are our PURPOSE and YOUR success is OUR success!

Try us! You’ll find we focus on providing a positive candidate experience from your first contact through the completion of your first assignment and every assignment.

Employee Benefits:

We offer medical, holiday pay, vacation pay, referral bonuses and pre-employment preparation.

Specialized Staffing:

We specialize in Administrative, Light Industrial, Technical, Medical and Hospitality

EEO Policy:

Choice One Staffing Group, Inc. is an equal opportunity employer that prohibits employment discrimination based on race, color, religion, sex, national origin and ancestry, individuals who are 40 years of age and older or qualified individuals with disabilities.

To apply for this job please visit