Job Summary:   The Call Center Representative manages calls received from taxpayers with questions about their accounts and/or taxes being collected.  Assist with other tasks to support the team, other business units, perform outbound calls, continued training as required. ***The option to work remotely will be strongly considered after approximately 3 months of successful training. 

Primary Responsibilities:

• Customer service via the phone
• Utilize knowledge of tax types collected by company
• Utilize knowledge of municipalities and school districts for which company collects taxes
• Ability to modify address changes and create new accounts in Keystone applications
• Process credit card payments and E-pay payments
• Ability to sufficiently memo the company taxpayer service applications

Secondary Responsibilities:

• Demonstrated ability to listen and retain knowledge
• Ability to accurately and attentively complete detailed tasks
• Keep up to date regarding changes in daily responsibilities or job processes
• Ability to demonstrate patience
• Ability to work under pressure answering 50-100 calls per day depending on call volume

Job Qualifications:

• High school graduate or have an equivalency certificate (GED)
• Previous customer service telephone experience is preferred
• Moderate computer skills
• Moderate level research
• Problem-solving/Reasoning
• Clear communication skills

Hours: 8:00 AM-4:00 PM; Monday-Friday with a 30 minute unpaid lunch

• Training and temp assignment will be onsite
• Must have perfect attendance for the first 5 days of training.
• Planned time off needs kept to a minimum and must be provided during the interview process
• Punctuality is a must

Pay rate: $15/hr. – Temp to hire position.

Our Mission:

Choice One Staffing Group offers our employees assistance in finding the best positions for their skills, talents, and experience. It’s simple.  At Choice One Staffing Group, People are our PURPOSE and YOUR success is OUR success!

Try us!  You’ll find we focus on providing a positive candidate experience from your first contact through the completion of your first assignment and every assignment.

Employee Benefits:

We offer medical, holiday pay, vacation pay, referral bonuses and pre-employment preparation.

Specialized Staffing:

We specialize in Administrative, Light Industrial, Technical, Medical and Hospitality

EEO Policy:

Choice One Staffing Group, Inc. is an equal opportunity employer that prohibits employment discrimination based on race, color, religion, sex, national origin and ancestry, individuals who are 40 years of age and older or qualified individuals with disabilities.