Job Summary:

The Customer Service Representative manages calls received from taxpayers with questions about their accounts and/or taxes being collected. Assist with other tasks to support the team, other business units, perform outbound calls, continued training as required. The ideal candidate will be highly motivated, responsible, and punctual and possess strong computer skills. Must have call center type customer service experience.

Hours: Monday – Friday, 8:00AM – 4:00PM, with a 30 min. unpaid lunch.

Pay rate: $15/hr. – $17/hr. This is a possible temp to hire position.

Primary Responsibilities:

• Customer service via the phone
• Utilize knowledge of tax types collected by company
• Utilize knowledge of municipalities and school districts for which company collects taxes
• Ability to modify address changes and create new accounts in applications
• Process credit card payments and E-pay payments
• Ability to sufficiently memo the company taxpayer service applications

Secondary Responsibilities:

• Demonstrated ability to listen and retain knowledge
• Ability to accurately and attentively complete detailed tasks
• Keep up to date regarding changes in daily responsibilities or job processes
• Ability to demonstrate patience
• Ability to work under pressure answering 50-100 calls per day depending on call volume
• Ability to work with numbers

Job Qualifications:

• Experience in the mortgage and/or banking industries is highly preferred
• High school graduate or have an equivalency certificate (GED)
• Must have customer service telephone experience preferably in a call center
• Moderate computer skills
• Moderate level research
• Problem-solving/Reasoning
• Clear communication skills

Additional Information:

• Must have perfect attendance for the first 5 days of training.
• Planned time off needs kept to a minimum and must be provided during the interview process
• Punctuality is a must

Choice One Staffing Group offers medical, holiday pay, vacation pay, referral bonuses and pre-employment preparation. Choice One Staffing Group, Inc. is an equal opportunity employer that prohibits employment discrimination based on race, color, religion, sex, national origin and ancestry, individuals who are 40 years of age and older or qualified individuals with disabilities.