Job Overview

Are you organized, detail-oriented, and great at keeping things moving? Join our distribution team as a Returns Coordinator, where you’ll play an important role in ensuring customers receive a smooth, hassle-free returns experience. This position manages the return process from authorization through completion, working closely with vendors, carriers, customers, and internal departments to resolve issues and keep returns on track.

Hours: Monday – Friday, 8:00AM – 5:00PM

Pay rate: $17.38/hr.

Location: Woodridge, IL – 100% onsite position

Responsibilities

• Processes RA Vendor Debit Authorization Report by verifying each return to vendor via tracing through UPS, and other common carriers.
• Follows up on return of RA’s updated before the actual return.
• Follows up on pending authorizations in a timely manner.
• Run reports to create new quality notifications and submit authorization form to vendors daily.
• Update quality notifications with vendor return authorizations.
• Non-Stock label processing for internal/external customers.
• Ability to communicate with other departments and manufacturers for return completion.
• Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
• Handle returns in a manner that supports our “No Hassle” returns experience for the customer while balancing the financial impact to the company.
• Ownership of returns database and ensures accurate records.
• Communicate and correct inaccuracies appropriately.
• Operates copier, Onbase scanner, and computer.
• Performs other duties as assigned

Qualifications

• High school diploma or equivalent.
• Minimum 2 to 4 years’ experience in customer service, or related transferable skills.
• Customer-centric and Internet savvy.
• Strong prioritization and time management skills.
• Strong MS Office skills and SAP experience required.
• Ability to manage workflow processes.
• Restaurant supply/commercial food service experience is preferred.

Choice One Staffing Group offers medical, holiday pay, vacation pay, referral bonuses and pre-employment preparation. Choice One Staffing Group, Inc. is an equal opportunity employer that prohibits employment discrimination based on race, color, religion, sex, national origin and ancestry, individuals who are 40 years of age and older or qualified individuals with disabilities.